1-2 Days
Typical order processing window before carrier handoff.
Shipping & Returns
Shipping and returns without the fine-print chaos.
Need shipping timing, tracking, or return details fast? This page keeps it clear so you can order with confidence.
3-6 Days
Common standard delivery window after shipment for U.S. orders.
30 Days
Return request window for eligible first-time direct orders.
Problem with your order?
Wrong item, damaged package, or missing delivery updates? Reach support and we will help quickly.
Applies to eligible first-time orders purchased directly at spiraglow.com
Contact Support
Need a return request?
Request must be submitted within 30 days of confirmed delivery
If your first direct order was not the right fit, start with our guarantee flow and include your order number.
Start Guarantee Request
Shipping policy
Shipping rates
Shipping options and costs are shown live at checkout based on destination and carrier method. Free U.S. shipping is automatically unlocked on qualifying orders over $50.
Processing + delivery
Most orders process in 1-2 business days. Standard delivery commonly lands within 3-6 business days after carrier pickup. Weekend and holiday windows may add transit time.
Tracking and address changes
- Order number and purchase email are required for review
- Retail, marketplace, wholesale, creator, and gift-only items are not eligible
- Visit our Satisfaction Guarantee page for complete eligibility details.
- Retail, marketplace, wholesale, creator, and gift-only items are not eligible
Do you ship internationally?
Returns + refunds
Can I cancel after placing an order?
Approved outcomes are processed as quickly as possible. Bank and card provider timing can affect when funds appear.
Are shipping charges refundable?
Available delivery regions are shown at checkout. If your address is not currently supported, you will see that before payment is completed.
Where can I see full guarantee terms?
Visit our Satisfaction Guarantee page for complete eligibility details.
If fulfillment has not started, we may be able to help. Contact support immediately with your order number.
Shipping costs are generally non-refundable once services are used, unless required by law or when delivery issues are caused by carrier or fulfillment errors.